Communication is important to convey water system and community needs among decision makers and customers. The documents below explain how to effectively communicate drinking water issues to customers and decision makers.You may need a PDF reader to view some of the files on this page. See EPA’s About PDF page to learn more.
Talking to Your Customers About Chronic Contaminants in Drinking Water: A Best Practices Guide (PDF)(2 pp, 379 K,
This fact sheet will help you understand the importance of communicating with the public about chronic contaminants; both regulated and unregulated.
Talking to Your Decision Makers: A Best Practices Guide (PDF)(2 pp, 108 K,
This Guide is intended for operators and owners of community water systems serving fewer than 10,000 persons.