Services of the Federal Employee Relocation Center (FERC)
The FERC provides full-service relocation management dedicated to supporting the recruitment, retention, and relocation of your most important asset: your people. We offer full-service relocation management or relocation program consulting services. Our program is flexible to meet your needs and delivers superior customer service for both domestic and international moves.
Components of our full-service relocation support:
- Full cost consultation with the Program Office and Human Resources
- Full entitlement and pre-move counseling with the employee
- Employee relocation program planning and coordination (end-to-end)
- Electronic creation of the employee travel authorization and vouchers
- Centralized shipment and storage of household goods
- House-hunting trip coordination
- Travel Agent Services (book air travel, hotels, car rentals)
- Centrally Billed Account (CBA)
- National temporary quarters network provider
- National lending mortgage providers
- Full-Service Home Sale Program management (Buyer Value Option, Amended Value Sale, Appraised Value Sale, Special Properties)
- Homesale direct cost reimbursement
- Home Marketing Incentive Payment (HMIP) Program
- Expedient reimbursement (payment) of all expenses and auditing
- Expense management, reporting and IPAC reconciliation
- Process collections for relocation payments and taxes
- Issue W-2 and Relocation Income Tax Allowance (RITA) vouchers
- Monthly customer service surveys
- Records management
- Customer service help-desk