This document is 'Chapter 7.2: Policies That Sustain Utility Financial Health' of the Energy and Environment Guide to Action. Public utility commissions (PUCs) in leading states are refining traditional utility policies to better align the utility financial interest with state and customer interest in affordable, reliable electricity service that minimizes environmental impacts.

This chapter provides background on utility incentive structures, and information on designing and evaluating utility incentives for demand-side resources. State success stories are included for reference.

• Chapter 7.2: Policies That Sustain Utility Financial Health (PDF)(18 pp, 1 MB)