This document promotes mission-critical program accountability through measurable goals that will: ensure prompt, effective and efficient complaint docket management, enhance the Office of General Counsel’s (OGC) External Civil Rights Compliance Office (ECRCO) through proactive compliance reviews, strategic policy development, and engagement of critical EPA, federal and external partners and stakeholders (e.g., recipients and communities); and strengthen ECRCO’s workforce through strategic human capital planning, organizational development and technology resources and training to promote a high-performing organization.

• External Civil Rights Compliance Office Strategic Plan Fiscal Year 2015-2020 (PDF)(18 pp, 578 K)