This document defines the procedure used within the Laboratory Services and Applied Science Division (LSASD) field branches to evaluate and resolve complaints. This procedure applies to all work conducted under the scope of the LSASD field branches quality management system. Mention of trade names or commercial products in this operating procedure does not constitute endorsement or recommendation for use.You may need a PDF reader to view some of the files on this page. See EPA’s About PDF page to learn more.
Complaint Resolution (PDF)(10 pp, 1 MB,
November 26, 2019,
Field Branches Quality System and Technical Procedures