The following resources support the design and implementation of Customer Complaint Surveillance (CCS), a component of a Surveillance and Response System (SRS).
- Tools to Establish CCS Alert Thresholds: The Alarm Estimation Tool and Threshold Analysis Tool can be used to establish alerting thresholds for customer water quality complaints. Learn which tool is right for your application.
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Designing Customer Complaint Surveillance For Water Quality Surveillance and Response Systems (PDF)(48 pp, 4 MB)
Provides guidance for designing a system that monitors customer water quality complaints to detect water quality problems, including potential contamination incidents.